Support
Help with Obrydd.
Answers to common questions, and how to reach me if yours isn't here.
Questions, problems and ideas are all welcome. In the app, Send feedback (under your dog's name, then About & feedback) fills in the app and iOS versions for you. I read everything, but Obrydd is a hobby project, so I might not be able to answer every message.
How does a sound's level change?
A new sound starts at 10%. When your dog stays calm three times in a row, it goes up 5%; each reaction takes it down 10% and starts the count over. Plays you don’t rate don’t count either way. Tap Calm or Reacted after every play so the level keeps up with your dog.
Why does 40% sound louder on some days?
Levels are a share of your phone's volume. Keep the phone's volume the same from one session to the next, and play from the same speaker, so a level always means the same loudness.
The sound plays from the wrong speaker
The line under Random and Surprise shows where sounds play. Obrydd tries not to play them in wired headphones or in hearing aids, and uses the iPhone speaker instead. To keep them out of other Bluetooth headphones too, tap that line while they're connected and choose Don't Play on them.
Surprise mode stopped by itself
Surprise mode runs together with its controls on the lock screen. If you swipe those away, or iOS ends them after several hours, surprise mode stops too. Start it again from the app, by pressing and holding the app icon, or by saying “Hey Siri, start surprise sounds in Obrydd”.
Obrydd can't record
It needs microphone access. Turn it on in Settings › Apps › Obrydd.
Where are my recordings?
Only on your phone. They're included in your phone's backup, but not synced to other devices, and deleting the app deletes them. Read more in the privacy policy.